The COVID-19 Virus (Coronavirus) has made its way across the ocean to the US, to NYS, and as confirmed this morning, to Monroe County. Greenlight Networks provides a vital service to our community, a service many rely on daily to live, work and play. This is a serious situation that as a company, we are watching closely to ensure we are operating in such a way that keeps the safety and health of our employees, our customers and our future customers as our first priority. Because of the seriousness of this situation we are taking the following measures:
We are temporarily asking that customers and visitors not come to our location at 1255 University Avenue. If you have a question or need to speak to a Greenlight representative, you can use the following options:
If you need to return your Greenlight Equipment (ONT) please do the following:
If you need an ONT you have the options below:
If you have a repair or an installation appointment scheduled, please take the following steps:
The safety and wellness of our communities is a priority for us. We appreciate your patience and understanding as we work to protect the health and well-being of our customers, future customers and employees. Please click the links below for additional information about COVID-19 and resources from the CDC on how to stay safe during this situation.
Please log in to your Greenlight Customer Portal to update your payment information.
Please log in to your Greenlight Customer Portal to view your monthly bill.
Please send an email to email@example.com with your request. We will respond within 24-48 hours.