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Support Hours

Monday-Friday: 8:00 am to 6:00 pm

Saturday: 8:30 am to 5 pm

1255 University Ave, Suite 204
Rochester, NY 14607

Important information from Greenlight Networks on COVID-19 Virus (Coronavirus)

The COVID-19 Virus (Coronavirus) has made its way across the ocean to the US, to NYS, and as confirmed this morning, to Monroe County.  Greenlight Networks provides a vital service to our community, a service many rely on daily to live, work and play. This is a serious situation that as a company, we are watching closely to ensure we are operating in such a way that keeps the safety and health of our employees, our customers and our future customers as our first priority. Because of the seriousness of this situation we are taking the following measures:

We are temporarily asking that customers and visitors not come to our location at 1255 University Avenue. If you have a question or need to speak to a Greenlight representative, you can use the following options:

If you need to return your Greenlight Equipment (ONT) please do the following:

  • Drop it in the drop box outside our office door at our 1255 University Ave location.

If you need an ONT you have the options below:

  • Greenlight can send via mail. Please email or call 585-351-6600 with your name, address and email address.
  • Schedule an appointment to have Greenlight drop off an ONT. Please email or call 585-351-6600 with your name, address and email address to schedule a time.

If you have a repair or an installation appointment scheduled, please take the following steps:

  • Make sure everyone that is home at the time of the installation or repair is healthy.
  • If everyone in the home is not healthy, please reschedule your install or repair appointment. If you need to reschedule your appointment because of the health of people in your home, you will not be charged a rescheduling fee. Standard fee for installation/repair still applies.

The safety and wellness of our communities is a priority for us. We appreciate your patience and understanding as we work to protect the health and well-being of our customers, future customers and employees. Please click the links below for additional information about COVID-19 and resources from the CDC on how to stay safe during this situation.

Centers for Disease Control

How it’s Spread & How to Prevent

5 Facts on COVID-19

Billing Support & FAQ

Update credit card

Please log in to your Greenlight Customer Portal to update your payment information.

How do I view my bill online?

Please log in to your Greenlight Customer Portal to view your monthly bill.

Have a billing question?

Please send an email to with your request. We will respond within 24-48 hours.